In this Privacy Policy ("Policy"), we describe the information that Passman Plumbing (collectively “we” or “us”), may collect, use, and disclose about visitors to the website that links to this Policy (the "Site"). We are composed of multiple locations, each of which is independently owned and operated by a franchisee that has entered into a franchise agreement allowing it to use Passman Plumbing.

By visiting or using the Site, you acknowledge that your use of our Site, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes. Note that if you execute a subsequent agreement with Passman Plumbing, that agreement may modify these terms and conditions.

The Information We Collect About You

We collect information about you directly from you, from other entities, and automatically through your access or use of our Site.

This Policy also applies to certain information we collect from the users of any mobile applications that link to this Policy (the “App”). For users of the App, we collect App Data (defined below). This Policy applies to App Data as well.

Information We Collect Directly From You

The information we collect from you depends on how you use our Site, App and/or the services. For example, if you request a quote through our Site, we will collect your contact information (typically, name, email, country, state/province, phone number, company) and a description of the service in which you are interested. If you participate in a contest, we will obtain your entry information (contact information) and any pictures, videos, captions, or other information that you may choose to submit to us for purposes of the contest entry. We also will collect any other information that you choose to provide to us in your communications with us.

Information We Collect Automatically

We use cookies, web beacons, and other technologies to automatically collect information about your use of our Site, including:

domain name;

your browser type and operating system;

web pages you view on the Site;

links you click on the Site;

your IP address;

general location information;

the length of time you visit our Site and use our services;

the referring URL, or the webpage that led you to our Site.

We may obtain this information from operating systems and platforms, as well as from data analytics providers and internet service providers. We may, but do not typically, associate this with other information that we collect about you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How We Use Your Information

We use your information, including your personal information, for the following business or commercial purposes:

Service Provisioning/Transactional Purposes:

To provide our services to you.

To tailor the content and information that we may send or display to you, to offer general location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the services.

To administer the customer loyalty program (if established).

Customer Service Purposes:

To communicate with you about your use of our services, to respond to your inquiries, and for other customer service purposes.

Marketing:

To send marketing emails about: our products and services, including newsletters about our products and services; products and services of the other members of our family of companies, as noted at https://www.authoritybrands.com/). Should you choose to unsubscribe to emailing lists or any registrations, you can opt-out by following the “unsubscribe” link in any email or by contacting us at the information provided in the “Contact us” section of your jurisdiction. Please note that even if you have indicated your choice not to receive commercial emails from us, we may still communicate with you in connection with the services or products you ordered, in accordance with applicable laws. In addition, it may take several days for us to register a change of preference across all our systems.

We may contact you by phone (with consent, if required by applicable law) about our products and services. If you provide consent to receiving phone calls from us, you represent that you are an authorized user and subscriber to that phone number.

Contests:

To enter contests and promotions in accordance with your request (note that separate rules apply to our contests and are subject to applicable laws).

Advertising:

To assist us in determining relevant advertising content and media.

To evaluate the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).

See also our targeted advertising section discussed below.

Product Improvement/Research/Administration:

To better understand how users access and use our services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users, and we will use this information.

To provide reports to our service providers, franchisees, members of our family of companies, regulators, and others.

To implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us.

To enforce this Privacy Policy, our Terms, and other policies.

To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.

Legal Purposes:

To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.

Other:

As otherwise required or permitted by applicable laws.

How We Share Your Information

We may share your information, including personal information, to assist us in fulfilling any of the business and commercial purposes set forth above as follows:

Service Providers. We disclose your information to service providers that perform functions on our behalf. These service providers are entities that assist us with administration, marketing, legal purposes, franchise owners of our brands, third party vendors we have contracted with to perform services for us and which you have requested, and any other purposes set forth above. Specific examples include, but are not limited to, service providers that host our website, provide services to you, handle our billing, and assist us with our marketing campaigns, contests, or other promotions.

Other Visitors to our Website. Your username and any information that you post to our Site, including, without limitation, reviews, testimonials, comments, text, photos, and videos will be available to, and searchable by, all users of the Site and services.

Social Networks. Our Site may include social media features and widgets, such as the LinkedIn, Twitter, and Facebook buttons, as well as other interactive mini-programs that run on our Site and services. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for purposes. These features are displayed on our Site, but are hosted by third parties, and are subject to their own privacy policies, not this one. Your interactions with these features are governed by the privacy policy of the third party providing them.

For purposes of texting, we do not share your mobile phone number or your consent to SMS / texting with third parties seeking to market to you. For more information, please see SMS Messaging Terms and Conditions below.

We also disclose information in the following circumstances:

Business Transfers. If we, including one or more members of our family of companies, are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company, in accordance with applicable laws. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.

In Response to Legal Process. We disclose your information, such as to law enforcement and our legal advisors, to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.

Aggregate and De-Identified Information. We may share aggregate, anonymized, or de-identified information about users – so that it does not directly or indirectly identify a particular user – for any purpose.

We may also communicate or share your personal information as required or authorized by applicable laws.

Our Use of Cookies and Other Tracking Mechanisms

We and our service providers may use cookies and other tracking mechanisms to track information about your use of our Site or services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and service. There are two types of cookies: session and persistent cookies.

Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We may use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site and services.

Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We may use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site, services, and on websites of other entities.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and services who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Analytics. We may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We may use these tools to help us improve the performance of our Site and our user’s experience on our Site. These tools may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Use. We and our service providers, including Google, may use the information that we collect about you to help us and our service providers identify other devices that you use (e.g., a mobile phone, tablet, computer, etc.). We, and our service providers, also may use the cross-device use and other information we learn about you to serve targeted advertising on each of your devices and to send you emails. To opt-out of cross-device advertising, you may follow the instructions set forth in the Ad Networks section below. Please note: if you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt-out each browser or device that you use.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Ad Network section.

SMS Messaging Terms and Conditions

To receive SMS messages (texts), you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier. Carrier traffic may result in delayed or undelivered messages. Text messages to you are at no cost, but your wireless carrier may charge you standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan.

If you purchase a product or service from a member of our family of companies, that brand will provide you with related informational and transactional information by phone, email or SMS messaging (text). These communications may contain maintenance information, appointment schedules or other reminders related to your use of the product or service. You can select your preferred methods of communication for this information.

Your mobile phone number or your consent to SMS / texting will not be shared with third parties seeking to market to you. You may reply STOP at any time to cease marketing texts from a brand to which you previously consented. Please note that you cannot opt out of receiving important messages such as maintenance and appointment information.

For questions or help with any text messages you receive, please reply HELP to the message, contact us at [email protected] for the United States and for Canada.

Links

Our Site may contain links to non-affiliated entity websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.

Security of My Personal Information

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

What Choices Do I Have Regarding Use of My Personal Information?

We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. If you opt-out of receiving promotional emails, we may still send you transactional emails about your account or any services you have requested or received from us.

Children Under 13

Our services are not designed for children under 13. In certain cases, this age may be higher due to local regulatory requirements, please see your local supplemental terms below for more information. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us at [email protected]

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.